All SOPs

Start here — your login, and what you can see

How to get in, what to do when you cannot, and which parts of the portal are yours.

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CloserDialerSales ManagerAs first written, 10 September 2026

The portal is where your forms, your numbers and this handbook live.

https://growth-portal-demo.systemise.dev/ledgerline

Bookmark it. Everything below assumes you are signed in there.

Signing in the first time

  1. You are given a username and a one-time password by Jordan, Marcus or Nate — in person or over Slack. It is not emailed to you, because portal logins have no mailbox behind them.
  2. Sign in with the username, not an email address. Your login looks like felix, not felix@….
  3. The portal immediately asks you to set your own password. That is not optional — until you do it, every page bounces you back to that screen.
  4. Pick something you will actually remember. Then open the tabs down the left and have a look around.

When you cannot get in

There is no "forgot password" link, and there is no reset email. Do not go looking for one — it does not exist, on purpose. Logins here are not tied to a real inbox.

Message Nate, Jordan or Marcus. Any of the three can issue you a fresh one-time password in about ten seconds (Config → Team → Reset password). You will be asked to set your own again on the way in. Your access, your forms and everything you have ever filed are untouched by a reset.

Never share a login, and never file under someone else's. Every form you submit is stamped with the account that filed it — that is what your commission is matched on. Filing under somebody else's login pays them.

What you can see

The tabs down the left are decided by your role. Nobody is hiding anything from you to be awkward — a rep's view is narrowed so the page is about your work.

TabCloserDialerSales Manager
Sales Dashboard✅✅✅
Dials—✅✅
My Commission✅ your own rows only✅ your own rows only✅ everybody
SOPs✅ yours✅ yours✅ all of them
Funnels · Leads · Webinars · Paid Ads · Content · Config——✅
Forms (post-call, payment collected, end of day)✅✅✅

A greyed-out tab with a padlock is not a permission problem — it means that section has no data source connected yet, and it says which one.

The forms, in one line each

FormWhoWhen
Post-call formClosersAfter every sales call, without exception
Payment collectedClosersWhenever a deposit balance or an instalment lands
End of dayDialers today, everyone eventuallyOnce, at the end of your day

Each has its own SOP in this handbook. Read the one with your name on it before your first shift.

Who to ask

QuestionAsk
Something about a lead, a call, a dealNate
Something about the offer or a studentMarcus
Something about the numbers, the portal, an alert that looks wrongJordan
Something is broken and nobody can workSay so in #1-b-team-general-chat and tag Jordan