Editing — Deposits, instalments and getting the rest of the money in

Markdown. Headings, lists, tables, and > for a callout.

Details

Title

Group

Summary

Who can see it

Sales managers, offer owners and growth operators see every SOP regardless of what is ticked here — the ticks decide which reps see it.

Body

Most of the money on a payment plan arrives **after** the call that sold it. This page is about
that money, and it is the money most commonly lost.

## A deposit is not a close

On the post-call form, `Deposit` and `Won` are different outcomes and they mean different things:

| | `Won` | `Deposit` |
|---|---|---|
| The deal is | done | **not done** |
| Counts as a close | ✅ | ❌ |
| Counts as cash | ✅ what was collected | ✅ what was collected |
| Leaves money owed | maybe, on a plan | **yes, always** |
| Follow-up date | optional | **required** |

Filing a deposit as `Won` inflates the close rate, hides money that is owed from the *Money owed*
panel, and stops anyone chasing the balance. It is the single most damaging mis-file available to
you.

## The payment-collected form

**Portal → Forms → Payment collected.** File it **every time money lands after the initial
payment** — a deposit balance, a plan instalment, a part payment.

1. **Deal** — the deal the money belongs to.
2. **Instalment** — the specific one being paid. The form lists what is open and what is still owed on each.
3. **Amount** — what actually landed. **Part payments are allowed**: pay $500 against a $1,500 instalment and the remaining $1,000 stays open and stays chased.
4. **Paid on** — the day the money landed, not the day you are filing.
5. **Payment method** — this decides the fee, which decides net cash, which decides commission. Getting it wrong misprices the deal.

## What happens when you file it

- The instalment is marked down by the amount you entered, and closes when it is fully paid.
- The *Money owed* panel on the Sales Dashboard updates — **Overdue**, **Due in the next N days**, **Total still owed**.
- The cash counts toward commission, at the rate that was in force when the deal closed.

## Chasing

- **Overdue on the dashboard is your list.** It is sorted by how late it is for a reason.
- **The Reminders automation reads the follow-up date from the post-call form**, not from your memory and not from a note in Close.
- **#4-a-unsuccessful-payment** fires when a payment attempt fails. That is a live person with a card problem, usually recoverable within the hour. Treat it like a lead.

## Write-offs

Money that is genuinely never coming can be written off, but that is **not a closer action** —
tell Nate or Jordan. A write-off changes the revenue picture, so it is deliberate and attributable.

## When it goes wrong

- **Filed against the wrong deal?** Tell Nate. Do not file a second one to cancel the first — the two do not cancel out, they add up.
- **Money landed but you do not know which instalment?** Ask before filing. A guess here is a wrong number in three dashboards.
- **A refund or dispute?** Not a negative payment on this form. Tell Jordan — refunds reverse commission and that has to be done properly.

## Who to ask

| Question | Ask |
|---|---|
| Something about a lead, a call, a deal | **Nate** |
| Something about the offer or a student | **Marcus** |
| Something about the numbers, the portal, an alert that looks wrong | **Jordan** |
| Something is broken and nobody can work | Say so in **#1-b-team-general-chat** and tag Jordan |

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